Frequently Asked Questions
Everything you need to know about your Rue de Verneuil experience.
Where are Rue de Verneuil products manufactured?
All our bags and accessories are proudly designed and handcrafted in France, ensuring the highest standards of Parisian craftsmanship and quality.
How long will it take to receive my order?
Domestic orders within France typically arrive in 2-4 business days. International shipping generally takes 5-10 business days depending on the destination and customs processing.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unused condition with all tags attached to be eligible for a full refund.
How should I care for my canvas bag?
We recommend spot cleaning with a soft, damp cloth and mild soap. Avoid machine washing or dry cleaning to preserve the integrity of the fabric and leather trims.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.